Project Overview

Salesforce and HEDA for the win

The Literacy Council of Northern Virginia, supported by Salesforce.org and HEDA, has decreased the time it has to spend on recording and reporting tasks and freed up resources like staff, teachers, and volunteers to focus on the mission of empowering low literacy and immigrant adults!

Literacy Council of Northern Virginia Salesforce / HEDA

Challenges

Data hindrances and inefficient processes

  • Outdated Microsoft Access database prevented streamlined data entry and daily tasks for all literacy services required manual manipulation
  • Database limitations caused significant amounts of duplicate data, hindering data clarity and reporting
  • Unable to efficiently manage volunteers due to manual tracking in spreadsheet-based process
  • Donor tracking, prospecting, and fundraising efforts not fully integrated

Solutions

360-degree view of constituent activity

  • Higher Education Data Architecture (HEDA) and elements of the NPSP accommodate Services and Cultivation and meet LCNV tracking needs
  • Donations are now tied to the appropriate entity, enabling a clear view of an Organization’s or Individual’s donation history, cumulative reporting, and donor cultivation
  • Salesforce Communities eliminated the use of paper to communicate classes and student rosters to teachers and provide an easy method for adding, tracking and viewing course hours, test scores, and goals for each student
  • Integration of a number of value-added Apps, including GridBuddy, iATS, Drawloop, Matching Gifts, Volunteers for Salesforce, Demand Tools, DupeBlocker, and more