Nonprofit Cloud Services
Nonprofit Cloud Most nonprofits run fundraising, programs, and grants across several disconnected tools. The result is duplicated data, manual reporting, and limited visibility into impact.
Salesforce Nonprofit Cloud brings these functions together into a single platform so organizations can manage relationships, programs, funding, and outcomes with a single source of truth.
Nonprofit Cloud (NPC), which was renamed Agentforce for Nonprofit in 2025, is built on Salesforce core. This means organizations can take advantage of the billions of dollars in research and development that deliver new, purpose-built features and functionality three times a year, allowing the system to grow and scale alongside your organization.
Nonprofits leverage this powerful tool to manage critical parts of their operations, including tracking program progress, engaging donors, and accurately measuring impact. Fíonta offers the expertise and experience needed to successfully implement NPC and ensure your organization maximizes its investment in the solution.
About Nonprofit Cloud
Nonprofit Cloud is a comprehensive constituent relationship management (CRM) system designed to meet the unique needs of nonprofit organizations. NPC integrates seamlessly with other Salesforce products, allowing you to leverage Common Components and tools from other Industry Clouds.
NPC’s core features are included in the following modules:
Program and Case Management
NPC helps you measure and analyze your impact. Track program progress against key performance indicators to evaluate success and generate reports and visualizations to demonstrate impact to stakeholders, donors, and grantmakers.
Additionally, nonprofits can structure individualized case plans to outline goals, strategies, and actions. This gives you the data and means needed to identify individuals who need more attention and perform outreach to support those efforts.
Fundraising and Donor Management
NPC’s fundraising and donor management application is a best-in-class solution for tracking prospects, donors, board members, and event attendees. You can record interactions, outstanding pledges, and different types of gifts, and facilitate the moves management process by using pre-built reports and data visualizations.
NPC has an open API, meaning you can integrate apps for wealth screening, online donations, and automating acknowledgment letter generation. This allows your team to focus on activities that generate more dollars to support your mission.
Volunteer Management
NPC helps streamline your volunteer operations with activity management tools, attendance tracking capabilities, and automated communications like shift reminders. Volunteer data, such as their name, contact information, and engagement history, will be automatically stored in your CRM to provide a transparent view into your volunteer program.
Additionally, create self-service portals that volunteers can use to browse opportunities, register for volunteer shifts, and access onboarding or training materials. Agentforce can provide proactive, automatic support by answering questions and fulfilling requests (such as rescheduling a shift), guiding volunteers through training, and suggesting opportunities that match the volunteer’s interests and availability.
Impact and Outcome Management
Carefully track each of the programs you’re running to measure progress toward their intended outcomes. Ensure programs are being delivered appropriately and as planned, and identify opportunities to improve your efforts.
Make adjustments as needed to reach your goals and achieve intended outcomes. Use the integrated assessment tool to collect feedback directly from your program participants for additional context.
Grantmaking and Fund Management
NPC helps you manage grants and funding processes by providing tools to standardize and enhance grant applications, fund disbursement, and grant reporting. Generate real-time financial reports to monitor your organization’s financial health. The system provides a transparent view into the entire life cycle of organizational activities without having to shuffle between multiple systems.
AI Capabilities
NPC seamlessly integrates with other Salesforce products, enabling nonprofits to leverage the Einstein 1 platform to access AI-powered tools. This platform allows organizations to automate tasks, generate content, and gain predictive insights. For example, predictive insights might reveal which donors are most likely to become major donors.
NPC users can also leverage Agentforce, a tool that functions as an autonomous, AI-powered agent. Once trained, these agents function independently to answer supporters’ questions, fulfill requests, organize data, and complete administrative tasks.
How Fíonta Can Help With Nonprofit Cloud
Fíonta is dedicated to helping nonprofits implement customized systems that provide consolidated, accurate data, increased efficiency, and the tools to better serve their communities. Our Nonprofit Cloud services include:
Salesforce Managed Services: Our managed services practice, Accent, provides the ongoing support needed to maintain and optimize your system to meet evolving goals. Learn More
Implementation and Technical Architecture: Fíonta will collaborate with your organization to define and implement a scalable solution customized for your needs and goals. Learn More
Data Migration: Our team of experts will securely transfer data from your existing system into Nonprofit Cloud, ensuring your records conform to the Salesforce data model. Learn More
Integrations: We can seamlessly connect Nonprofit Cloud with other tools in your existing technology stack to keep your CRM connected to the tools you need to operate. Learn More
Ready to Modernize Your Nonprofit’s Technology?
Reach out to our team of experts at Fíonta to discover how we can help you implement Nonprofit Cloud to streamline operations and accelerate your mission.