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Salesforce

We have been a part of the Salesforce ecosystem since 2006, consistently demonstrating a strong commitment to leveraging its powerful capabilities to empower nonprofits and associations and help drive digital transformation.

With over a decade and a half of experience, we have honed our expertise in Salesforce solutions, providing our clients with innovative, tailored solutions that drive efficiency, enhance supporter relationships, and support their missions and business needs.

About Salesforce

Through the robust suite of features offered by Salesforce, nonprofits and associations can efficiently manage donor and member relationships, track fundraising efforts, manage programs and e-learning, engage with supporters, and analyze data to make informed decisions. The platform offers customizable solutions that cater to the specific needs of nonprofits and associations.

Nonprofit Cloud

Nonprofit Cloud (NPC) is a suite of supporter relationship management applications built on the Salesforce platform. It provides a standardized data model and a comprehensive set of tools and features to help nonprofits manage their operations, engage with their stakeholders, and drive their missions forward.

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Experience Cloud

Salesforce Experience Cloud enables nonprofits to create personalized portals and communities that foster engagement and collaboration.

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Service Cloud

Service Cloud, a best-in-class customer service platform offered by Salesforce, can be leveraged by nonprofits to enhance their operations, improve support, and drive meaningful impact.

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Marketing Cloud Account Engagement

We understand the unique challenges that nonprofits and associations face in today’s digital landscape. Using Marketing Cloud Account Engagement (formerly Pardot), we offer comprehensive solutions tailored to your specific needs. We aim to empower your organization with each project to make a greater impact by optimizing your marketing and engagement efforts.

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Third-party apps

Salesforce is a flexible and powerful tool, but sometimes, leaning on 3rd party tools and integrations can allow organizations to leverage and customize that power to fit their business needs. The Salesforce AppExchange (a marketplace of Salesforce-related tools and apps) has thousands of options to enhance and connect your database to other parts of your organization.

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Technical architecture

Our experienced architects are here to help you design, implement, and optimize your Salesforce solution. Whether you are just beginning your journey with Salesforce or looking to enhance your current instance, our experts can provide the guidance and expertise you need.

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Integrations

At Fíonta, our integration specialists help nonprofits streamline their operations by seamlessly connecting Salesforce with their existing systems and applications. With our expertise in integration solutions, we can enhance the power of Salesforce and unlock its full potential for your business.

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Data migration

Fíonta’s seasoned data architects specialize in designing and implementing complex data migration strategies for Salesforce. With their extensive experience, our data architects can assist your organization in seamlessly transitioning your data to Salesforce while ensuring its integrity and accuracy.

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Recent projects

Nonprofit

Creating a modern online presence

For over 80 years, the Tax Foundation’s mission has been to improve lives through tax policies that lead to greater economic growth and opportunity. The Tax Foundation engaged Fíonta to design and rebuild its website to enhance user experience, streamline content management, and create a modern, cohesive, and assertive online presence.
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Association

Revamping website and increasing stakeholder engagement

Established in 1902, the American Anthropological Association (AAA) is the world’s foremost scholarly and professional organization dedicated to advancing anthropological knowledge and its application to global challenges. Seeking to expand the reach and impact of their programs, benefits, and resources, AAA partnered with Fíonta for a comprehensive website redesign initiative.
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Nonprofit

Migrating multiple systems to unify supporter data

The Norman Rockwell Museum (NRM), located in Stockbridge, MA, is dedicated to the art of Norman Rockwell and boasts the world’s most extensive collection of original Rockwell art. NRM was challenged by multiple outdated systems that needed streamlining. The project’s foundation involved integrating Salesforce Nonprofit Success Pack (NPSP) with ACME ticketing system to create a unified view of customers, members, and donors. Fíonta’s ongoing work with NRM involves implementing and customizing Experience Cloud, allowing museum members and donors to manage their gifts and memberships conveniently. In the next phase of our collaboration, Fíonta will help NRM develop solutions for managing events, e-commerce, point of sale, and financial operations.
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What our clients are saying

Fionta’s project technical consultants and the project manager were efficient, responsive, and communicated clearly with us at each step of the way. It was a terrific experience all around. Atlas Network
Fíonta has been a terrific partner with us in our multi-stage process of adopting Salesforce with a complex data model and many home-grown workflows. They’ve been highly accommodating of our own processes and constraints, including when we’ve opted to do some work in-house. Their team has been great to work with. Telluride Association
The Fíonta team was knowledgeable, friendly, easy to work with and delivered a well-managed project on-time and on-budget. Optica
Databases can be really scary for nonprofits like ours. We don't have dedicated database analysts on staff, so this kind of project requires a lot of trust. That's one great thing about Fíonta—you can trust them with your data and your nonprofit's future. Mental Health America
Working with Fíonta was a true pleasure. Our partners were communicative and kind and patient. It was an enjoyable process. International Sustainable Energy Foundation
They demonstrated an understanding of nonprofit needs and displayed a willingness to accommodate our budget and schedule. All of the staff...were incredibly professional and knowledgeable about Salesforce. I enjoyed the time the database engineer took to understand our particular Salesforce instance. I'd recommend Fíonta to everyone! Institute for Policy Studies