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Salesforce

We have been a part of the Salesforce ecosystem since 2006, consistently demonstrating a strong commitment to leveraging its powerful capabilities to empower nonprofits and associations and help drive digital transformation.

With over a decade and a half of experience as Salesforce consultants, we have honed our expertise in Salesforce solutions. We are proud to provide our clients with innovative, tailored solutions that drive efficiency, enhance supporter relationships, and support their missions and business needs.

About Salesforce

Through the robust suite of tools offered by Salesforce, nonprofits and associations can effectively:

  • Manage donor and member relationships
  • Track fundraising efforts
  • Manage programs and e-learning
  • Engage with supporters
  • Analyze data to make informed decisions

Salesforce offers customizable solutions that cater to the specific needs of nonprofits and associations. To unlock the potential of their Salesforce platform, nonprofits and associations can partner with Fíonta to get long-term, personalized support.

Nonprofit Cloud

Nonprofit Cloud is a suite of nonprofit program and supporter relationship management applications built into the Salesforce platform. It provides a standardized data model and a comprehensive set of innovative tools and features. By working with an experienced Salesforce Certified Nonprofit Cloud consultant, nonprofits can harness the platform’s power to manage their operations, engage with their stakeholders, and drive their missions forward.

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Experience Cloud

Salesforce Experience Cloud enables nonprofits to create personalized portals and communities that foster engagement and collaboration. Fíonta’s team of experts makes it simple to set up Salesforce Experience Cloud and use it in conjunction with the rest of your Salesforce platform.

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Service Cloud

Service Cloud, a best-in-class customer service platform offered by Salesforce, can be leveraged by nonprofits to enhance their operations, improve support, and drive meaningful impact.

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Marketing Cloud Account Engagement

We understand the unique challenges that nonprofits and associations face in today’s digital landscape. Using Marketing Cloud Account Engagement (formerly Pardot), our team of Salesforce consultants offers strategic advice and technical development services tailored to your organization’s needs. We aim to empower your organization with each project and help you make a greater impact by optimizing your marketing and engagement efforts.

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Fonteva

Fonteva, built on the Salesforce platform, enables organizations to engage with their members through highly personalized and scalable interactions. Fonteva provides a comprehensive view across all departments as a single source of truth, enabling actionable insights for informed decision-making.

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Third-party apps

Salesforce is a flexible and powerful tool, but sometimes, leaning on third-party tools and integrations can allow organizations to leverage and customize that power to fit their business needs. The Salesforce AppExchange (a marketplace of Salesforce-related tools and apps) has thousands of options to enhance and connect your database to other parts of your organization.

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Technical architecture

Our experienced architects are here to help you design, implement, and optimize your Salesforce solution. Whether you are just beginning your journey with Salesforce or looking to enhance your current instance, our team can provide the guidance and expertise you need.

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Integrations

At Fíonta, our integration specialists help nonprofits streamline their operations by seamlessly connecting Salesforce with their existing systems and applications. With our expertise in integration solutions, we can enhance the power of Salesforce and unlock its full potential for your business.

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Data migration

Fíonta’s seasoned data architects specialize in designing and implementing complex data migration strategies for Salesforce. Leveraging their extensive experience, our data architects can assist your organization in seamlessly transitioning your data to Salesforce while ensuring its integrity and accuracy.

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Recent projects

Nonprofit

Creating a safe place for members to heal and support one another

Alliance for Safety and Justice is building a future in which all communities are “Just Safe.” It is a multi-state advocacy organization that combines smart policy reform with organizing and representing survivors, people with old records, and the organizations that serve them. ASJ contracted with Fíonta to build an Experience Cloud portal catering to two of its core programs: Crime Survivors for Safety (CSSJ) and TimeDone. These initiatives offer assistance and community to both crime survivors and people with old records. The primary objective was to establish a secure, authenticated online platform, enabling program members to interact, support one another, and engage with program services to influence local, state, and national policies. Visit website
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Association

Securing member data and access online

The American Conference of Governmental Industrial Hygienists (ACGIH) is respected for its dedication to industrial hygiene and occupational and environmental health and safety communities. This membership-based organization founded in the New Deal era has stayed relevant to its growing membership by providing robust benefits, many of which are now accessible through its digital properties. These include a WordPress website fully integrated with Fonteva, an Association Management Solution (AMS) built on Salesforce. Under our guidance, the website was migrated to a new hosting solution, Pantheon, without disrupting member services or access. Visit website
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Nonprofit

Enhancing the quality of life for millions, one donation at a time

The Amputee Coalition (AC) is the nation’s leading organization on limb loss. AC is dedicated to enhancing the quality of life for amputees and their families, improving patient care, and preventing limb loss. With the generous support of the public, they are helping amputees live well with limb loss, raising awareness about limb loss prevention, and ensuring amputees have a voice in matters affecting their ability to live full, thriving lives. AC engaged Fíonta to upgrade their 12-year-old Salesforce instance, which no longer served their needs efficiently. Visit website
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What our clients are saying

Marketing Cloud Account Engagement (formerly Pardot) has been really helpful in terms of the automated emails, engagement paths, and one-on-one emails we could set up for routine requests. ACDA
Fíonta has been a terrific partner with us in our multi-stage process of adopting Salesforce with a complex data model and many home-grown workflows. They’ve been highly accommodating of our own processes and constraints, including when we’ve opted to do some work in-house. Their team has been great to work with. Telluride Association
Like Mobile Pathways, Fionta believes in the power of technology to change lives. Their nimble Salesforce experts built Hola Asistente alongside our team, which uses Salesforce and Twilio texting to help marginalized immigrants access justice on their phones. Nothing is more inspirational than working alongside expert partners who are dedicated to making a difference in the lives of so many people. Mobile Pathways
Not having an in-house Salesforce Administrator can have its challenges, but Fíonta provides the guidance and support we need to meet our goals effectively while seeking continuous process improvement. Even when budgets are tight, this is one line item I will always fight for. Thurgood Marshall College Fund
The Center on Budget and Policy Priorities’ upgraded site now offers improved functionality and accessibility on a robust, secure hosting platform, and will be easily upgraded to Drupal 9 when the time comes. Center on Budget and Policy Priorities
Norman Rockwell Museum logo in teal
Fíonta has been a great partner. Unlike many consultants who can be in a relationship for as long as required, Fíonta goes the extra mile to make you feel they are on the journey with you. Norman Rockwell Museum