Expanding association engagement through technology

At Fíonta, we recognize the significance of delivering customized solutions to assist associations in meeting their objectives. Proficient in Salesforce Sales Cloud, Service Cloud, Experience Cloud, UX/UI, and web development, we are equipped to offer diverse services designed to enable associations to optimize their operations, foster meaningful engagement with their members, and amplify their impact.

Pain points

Difficulty expressing and delivering membership value

Associations must prove the value of membership to an audience made up of multiple generations and market segments, each with different goals and expectations. Fíonta sets up automated workflows that allow you to deliver personalized content throughout the membership journey along with dashboards that give your team a complete view of member engagement.

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Convoluted revenue operations

Siloed systems result in manual processes, workarounds, and reconciliation issues for accounting, finance, membership, and revenue-generating teams. Fíonta helps associations confidently manage dues, non-dues revenue, payments, and financial reporting with cross-departmental data integration.

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Laborious certification and accreditation processes

Associations often struggle with complex credentialing forms and processes complicated by data housed in disparate systems. Fíonta consultants provide relief with custom online portals and automation, simplifying processes and supporting program evolution.

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Burdensome chapter management

Because busy members don’t want to spend time on laborious administrative tasks, chapters find it difficult to fill volunteer leadership positions. Fíonta designs online portals that make it easy for volunteers to manage chapter membership, communication, finances, and events.

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Changing attendee expectations for conferences and events

Employer budget cuts, travel disruptions, rising venue costs, and last-minute registrations have made event planning more challenging and unpredictable. Fíonta consultants deliver integrated event management tools that facilitate tailored marketing campaigns and real-time reporting for programs of all sizes and formats.

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Fluctuating revenue from sponsors and exhibitors

Associations depend on sponsors and exhibitors for non-dues revenue, yet these industry partners have increasing options for their marketing budgets. Fíonta designs engagement workflows, dashboards, and reporting tools that allow your association to take a holistic approach to nurturing leads and strengthening revenue partnerships throughout the year.

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Relevant and timely member engagement

Members are busy as well as savvy and are likely to ignore or entirely miss email communications that don’t feel personalized. Associations miss opportunities for meaningful engagement simply because they don’t have the means to accurately segment or personalize emails or landing pages. Fíonta consultants possess expertise with data migration and segmentation, as well as the UX/UI skills needed to design and develop compelling email and landing page designs.

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Transforming data into insight and decisions

When data is scattered across different systems, understanding the interests and behavior of prospects, members, and customers is a complicated task. Fíonta consultants set up reporting and analytics tools that give your staff the information they need to do their jobs, whether that’s improving member engagement, planning events and marketing campaigns, or making resource allocation decisions.

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Accelerators for associations

Association

Fíonta Association Accelerator

Born from Fíonta’s deep association expertise, Fíonta Association Accelerator marries years of Salesforce proficiency with an unwavering commitment to resolve your challenges.

Association

Association software assessment

Is your association looking into membership management solutions for the first time? Are you on an outdated legacy system like Netforum, Personify, or iMIS? Are you experiencing the effects of 15 years of technical workarounds?

Association projects

Association

Securing member data and access online

The American Conference of Governmental Industrial Hygienists (ACGIH) is respected for its dedication to industrial hygiene and occupational and environmental health and safety communities. This membership-based organization founded in the New Deal era has stayed relevant to its growing membership by providing robust benefits, many of which are now accessible through its digital properties. These include a WordPress website fully integrated with Fonteva, an Association Management Solution (AMS) built on Salesforce. Under our guidance, the website was migrated to a new hosting solution, Pantheon, without disrupting member services or access. Visit website
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Association

Putting members first with a redesigned website

The Gerontological Society of America (GSA) is the oldest and largest interdisciplinary organization devoted to research, education, and practice in the field of aging. Founded in 1945, GSA is the driving force behind advancing innovation in aging — domestically and internationally. Its members come from more than 50 countries. The GSA website is a repository or access point for all of GSA’s public and member content. It serves members and non-members alike with a keen goal of illustrating member benefits. Visit website
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Association

Revamping website and increasing stakeholder engagement

Established in 1902, the American Anthropological Association (AAA) is the world’s foremost scholarly and professional organization dedicated to advancing anthropological knowledge and its application to global challenges. Seeking to expand the reach and impact of their programs, benefits, and resources, AAA partnered with Fíonta for a comprehensive website redesign initiative. Visit website
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What our clients are saying

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Fionta has been fantastic to work with. We had difficult individuals on our end who complicated the project, but every step of the way Fionta was accommodating and helpful to make sure we were all happy with the finished product. Genesys Works
Seriously, I have never worked with a more committed vendor. Big love from Seneca Park Zoo Society for the Fíonta crew. Seneca Park Zoo
We had a hard deadline for the implementation of Pardot. Fíonta designed a plan that met our needs and timeline. It was a team effort, but we launched on-time with a small amount of budget left-over for additional services. United Soccer Coaches
Implementing Salesforce and Marketing Cloud Account Engagement (formerly Pardot) was a game-changer. Customers can now place initial orders and renew easily online, and automated reminders have increased our renewal rates while allowing staff to focus on higher-value tasks. Mobile Beacon
Our experience with Fíonta was truly the best. They took me from knowing zero about Salesforce to completely navigate on my own for my entire agency. They are timely, engaged, enthusiastic, and they are willing to help whenever you need them. GRHF
I was deeply impressed with Fíonta’s skills, team, and dedication. Alliance for Safety and Justice