Alliance for Safety and Justice

Building a future in which all communities are “Just Safe”

Nonprofits
Community Services
Salesforce
Experience Cloud

Creating a safe place for members

Alliance for Safety and Justice contracted with Fíonta to build an Experience Cloud portal catering to two of its core programs: Crime Survivors for Safety (CSSJ) and TimeDone. The primary objective was to establish a secure, authenticated online platform that enables program members to interact, support one another, and engage with program services to influence local, state, and national policies.

Challenges

Disconnected data sources
Limited member engagement
Lack of knowledge-sharing capabilities
No easy way to widely showcase success

Solutions

Implement Experience Cloud
Create automations to personalize experiences
Conduct UI/UX analysis
Implement Lightning Web Components

Results

Strengthened
member engagement
Increased
organizational efficiency
Enhanced
user experience

I was deeply impressed with Fíonta’s skills, team, and dedication.

Nico Taranovsky IT Director

Project highlights

Integration with Salesforce

Experience Cloud automates member interactions and gathers valuable data about member activity.
Analysis and design

A UI/UX expert analyzed requirements and proposed brand and design elements to enhance the portal’s usability and appeal.
Personalized experiences

Automations dynamically assign audiences to members based on program data from Salesforce, allowing for scalable onboarding of more programs.
Branded CRM data

Lightning Web Components securely surface important CRM data to external users within the portal, improving accessibility and usability.

Alliance for Social Justice Salesforce and Experience Cloud Project

Project Summary

Fíonta focused on leveraging technology to improve member engagement, streamline operations, and provide a valuable experience for CSSJ and TimeDone members. We implemented Experience Cloud to facilitate member participation in local events, chapter meetings, and legislative organizations, offering a vibrant, branded, user-friendly portal filled with valuable tools and resources.

ASJ will utilize Experience Cloud alongside Salesforce to automate interactions between members and ASJ program staff, providing staff with essential data on member activity and breaking down programmatic silos.

Outcomes

ASJ’s portal represents a significant step forward in improving member engagement and streamlining operations. To ensure a smooth transition and optimize the user experience, ASJ will grant access to a select group of participants as part of a pilot phase. This pilot is a testing ground to gather feedback, fine-tune features, and address any potential issues before opening access to the broader user base.

By taking this measured approach, ASJ aims to maximize the portal’s adoption while ensuring a seamless experience for all users. This rollout demonstrates ASJ’s commitment to leveraging technology to better serve its members and further advance its mission.