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Fonteva managed services

When you invest in Fonteva, an AMS solution built on Salesforce, you gain a robust, constantly improving tool. These systems require ongoing maintenance to ensure you make the most of the latest versions. Fíonta’s Fonteva managed services provide the support you need to navigate membership renewal periods, host incredible events, and maximize staff efficiency.

Fíonta delivers the strategic guidance and technical know-how necessary to instill confidence in your system setup and help you plan for continuous growth and change. Your Fíonta Accent Solutions Success Manager functions as a strategic consultant who will identify ways to get the most out of your AMS. No matter the complexities of your system or the kind of assistance you need, Fíonta Accent has the right team to support your organization.

Fonteva: A powerful solution for associations

Fonteva offers a powerful association management platform built on Salesforce and provides organizations with functionality incluing :

  • Membership management: Analyze data about members, create member directories, and foster online communities from one unified platform.
  • Event management: Plan and execute engaging events.
  • Payments: Manage various revenue streams and securely accept various payment types, including multicurrency and digital wallet transactions.
  • Marketing: Keep members informed and engaged with personalized communications.

Fonteva offers frequent updates to keep the platform on the cutting edge of association management technology. Leverage Fíonta’s managed services to take advantage of these updates and customize Fonteva to meet unique needs.

Fíonta’s Fonteva managed services

Our team of Solutions Success Managers are dedicated professionals with association expertise. We know how membership organizations operate, how their financials work, and how to manage all the technologies associations use to manage their business. 

We understand how business processes relate to technology tools and how to use Fonteva to meet your changing needs. Our feature-rich offerings ensure your association has the skills and tools to meet and measure KPIs, properly support your members, and ensure Fonteva remains free of technical debt. 

Standard Accent offerings

The following offerings are included in all Fíonta Accent packages:

  • A dedicated team of Fonteva experts with a named point of contact to be your strategic advisor and technical guide.
  • A set service level each month, including:
    • Proactive solution advisement and alignment with your business goals
    • Personalized solution creation and feature development of new capabilities or enhancements to existing capabilities
    • Data analytics and marketing guidance, advice, and technical work
    • Release and environment management
    • Strategic support, including technical and functional direction and advice
    • Root cause analysis and workaround assistance
    • System documentation
    • Continuing education and training
    • Data health check and analysis
  • Timely access to the resources needed to complete your projects, whether that is consultative solution advice, functional assistance, or technical development

Accent Essentials

Essentials provides basic support for a Salesforce-based AMS that uses out-of-the-box features with few customizations. Accent Essentials is the right choice if your organization needs a trusted partner to run things by who can support minimal changes or bug fixes each month. 

Start with 10 hours a month and increase your time as needed in increments of 10 to 30 hours per month.

Accent Expansion

Accent Expansion is our most popular option and provides the proper support for most mid-sized organizations.

Gain access to a dedicated senior consultant with experience managing larger Fonteva environments with more complex membership needs and developers, integration support, business analysts, marketing specialists, and Marketing Cloud Account Engagement (formerly Pardot) and Marketing Cloud support. 

Purchase these services in increments of 20 hours per month.

Accent Enterprise

Accent Enterprise is ideal for large organizations that need significant support and have extensive custom development built into Fonteva. 

As with our other offerings, you will have a dedicated Solutions Success Manager. You will also have a developer and a dedicated functional consultant who delivers consistent support from multiple types of resources. A technical architect will coordinate significant changes if needed. 

Start with a minimum of 40 hours per month and increase your investment in increments of 20 hours to ensure your team has the support it needs.