After launching Fonteva, HIMSS encountered issues that limited its ability to deliver high-quality member experiences. The organization struggled with trust in system performance and the quality of member data. Internal teams faced a steep learning curve while managing a new, complex system architecture and lacked the expertise to implement necessary improvements. HIMSS needed a trusted partner to assess priorities, guide platform usage and updates, and support an integrated modernization roadmap.
Support addressing implementation gaps, improving usability, and restoring internal confidence in core system functionality.
Unreliable and duplicate data hindered reporting and decision-making across member programs and services.
Members encountered design and usability gaps between the member portal, event registration platform, LMS, and other outside services, impacting satisfaction and ease of use.
Several key systems were not yet integrated, limiting automation and manual efficiency across departments.
Fíonta collaborated with HIMSS to resolve foundational issues while laying the groundwork for future improvements. Our team emphasized practical, scalable enhancements to reduce staff burden, improve data quality and trust, and elevate the member experience across multiple touchpoints.
Streamlined user login across platforms with Auth0, reducing friction and enhancing member continuity.
Introduced Apsona for deduplication and built scalable roster reports for 50+ HIMSS chapters.
Addressed customizations related to membership and chapter structures to improve data consistency and reduce manual interventions.
Implemented gating capabilities based on member data, enabling strategic content access and supporting revenue goals.
Integrated learning management content through LITMOS and prepared financial automation via NetSuite, with plans for additional tools underway.
Connected a new website platform to Fonteva and synchronized data.
Fíonta’s partnership with HIMSS has supported measurable progress in platform stability, data quality, and member experience. Members now encounter improved access and greater consistency across platforms, while staff benefit from cleaner data, enhanced reporting capabilities, and reduced reliance on manual processes. Confidence is building among leadership in the accuracy and usability of member data.
With foundational improvements in place and a scalable roadmap underway, HIMSS is positioned for continued progress toward long-term, mission-aligned digital transformation.
Steering all project facets like budget, schedule, scope, and risk management while collaborating with technical leads on risk handling, our project managers serve as the primary liaison with clients, offering frequent updates on project progress.
Leading project solution implementation and coordinating technical processes, our technical leads manage the design, build, internal QA, user acceptance testing, and deployment activities, thus ensuring timely, quality deliverables. Sometimes doubling as solution architects, they work closely with project managers to manage risks and serve as primary client contacts.
Salesforce developers specialize in crafting and tailoring applications beyond what is available out-of-the-box using Salesforce-specific tools like Apex, Visualforce, and the Lightning Component Framework, and integrating with various systems through Salesforce APIs.
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