Healthcare Information and Management Systems Society
Transforming the health ecosystem through information and technology
Restoring confidence and reimagining systems
The Healthcare Information and Management Systems Society (HIMSS) needed a trusted partner to assess priorities, guide platform usage and updates, and support an integrated modernization roadmap. Focusing on member experience, data integrity, and platform optimization, Fíonta helped HIMSS stabilize operations and lay the foundation for scalable, long-term success.
Challenges
- Implementation gaps and usability issues
- Unreliable and duplicate data
- Inconsistent member experience
- Lack of integrations and automation
Solutions
- Streamline user login across platforms
- Integrate website and Fonteva
- Introduce Apsona
- Streamline member management
Results
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Improvedmember experience
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Expandeddata quality and reporting capabilities
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Increasedstaff efficiency
Project highlights
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Improved SSO across systems
Streamlined user login across platforms with Auth0, reducing friction and enhancing member continuity.
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Fonteva and website integration
Connected a new website platform to Fonteva and synchronized data.
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Enhanced data and reporting
Introduced Apsona for deduplication and built scalable roster reports for 50+ HIMSS chapters.
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Streamlined membership management
Addressed customizations related to membership and chapter structures to improve data consistency and reduce manual interventions.
Project Summary
Fíonta collaborated with HIMSS to resolve foundational issues while laying the groundwork for future improvements. Our team emphasized practical, scalable enhancements to reduce staff burden, improve data quality and trust, and elevate the member experience across multiple touchpoints.
Outcomes
Fíonta’s partnership with HIMSS has supported measurable progress in platform stability, data quality, and member experience. Members now encounter improved access and greater consistency across platforms, while staff benefit from cleaner data, enhanced reporting capabilities, and reduced reliance on manual processes. Confidence is building among leadership in the accuracy and usability of member data.
With foundational improvements in place and a scalable roadmap underway, HIMSS is positioned for continued progress toward long-term, mission-aligned digital transformation.