Mobile Pathways needed to develop a solution that could affordably prioritize case updates and empower clients, especially those without access to a US mailbox, in the face of an unpredictable and complex immigration court system.
Mobile Pathways provides services for immigrants often in dangerous situations and must navigate the immigration process as quickly as possible. If a scheduling update is not received, immigrants can face unfavorable outcomes for circumstances outside their control.
In many situations, immigrants cannot access typical notifications from the court system, especially paper mail to a US mailbox. Attaining financial resources for legal representation is often also out of reach, leaving immigrants needing more guidance.
The Immigration Court does not ensure consistency or transparency in their appointment schedules, making it extremely difficult for immigrants to plan and prepare for their court appearances, as they may have to adjust to changes on short notice.
To meet the immigrant community’s needs, Mobile Pathways leveraged SMS technology and Salesforce capabilities to monitor websites, send SMS alerts about case changes, and share free informational videos from immigration experts.
Mobile Pathways established partnerships with immigration-based nonprofits and attorneys to ensure culturally appropriate and multilingual information was curated to match the diversity of the immigrant community. Free informational videos from immigration experts were shared in multiple languages through the platform, providing access to vital knowledge that could aid them in navigating the complexities of the immigration system.
The implementation of constant monitoring of court websites enabled real-time SMS alerts for case changes. The sign-up process was simplified, requiring only a mobile phone number and an Alien Registration Number (A-Number).
By combining these elements, Hola Asistente aimed to empower immigrants, provide timely updates, and support their journey through the immigration system to stay informed through an accessible solution that did not require access to a US mailbox.
Information disseminated through Hola Asistente was tailored to the specific needs of diverse immigrant populations. The platform delivered relevant content in multiple languages by leveraging partnerships, facilitating better understanding and engagement.
Constant monitoring of court websites enabled Hola Asistente to identify any logistical updates or modifications promptly. Through SMS alerts, immigrants receive real-time notifications about these changes, empowering them to adapt their plans accordingly and stay informed throughout the process.
Since launching, Hola Asistente has already been tracking over 32,000 cases. Adoption is quick since it is free to use and only requires two pieces of information to sign up: a mobile phone number and an Alien Registration Number (“A-Number”).
With this information, the Mobile Pathways Salesforce instance pings existing government websites to retrieve and send vital case information directly to the hands of immigrants nationwide.
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