If you haven’t watched Parts 1 and 2 of this series, consider taking a quick detour to:
Then you’ll be ready to dig into Trailhead and kick your Salesforce knowledge into high gear!
Welcome to the Fíonta Minute.
I’m David Manuel, Senior Salesforce Consultant for Fíonta, a Salesforce.org Impact Partner.
Today, we’re going to talk about using the Salesforce educational tools offered through the Trailhead training program. You have a distinct Salesforce login for your training efforts – if you don’t, refer to our video called Creating a Salesforce Account for Training. Provided that you’re ready, go ahead and log in and we’ll meet you there!
Let’s take a look at the Administrator Beginner Trail. You can see that the trail is targeted to Admins and Beginners from it’s tags and it also shows your percentage completion for each module in the trail as well as the estimated time to complete the entire trail. The modules below also show their estimated time to completion and the arrows will change to checkboxes as you complete each of the modules.
Next, let’s look at the Getting Started with the Platform unit. Each unit has links to the overall trail or module and to the next and previous modules. Most start with the learning objectives and an intro and all of them end with resources and a challenge. You can navigate through the modules using the index on the right side of the page.
This module includes a hand-on example, so you need a Salesforce environment to work through it. That might lead you to ask, didn’t we just create one of those? Yes, actually you did, but as you get more advanced you’ll need a fresh environment to do more complicated challenges. So Salesforce gives you a system for managing additional Salesforce environments inside your Trailhead Salesforce account. Inception anyone?
So… to get started click the ‘What kind of hands-on org do you want?’ button and then click ‘Create my Trailhead Playground.’ You’ll see a very similar, but Trailhead customized sign-up form to complete, but this time you don’t have to choose a username. You can pick any of the ‘roles’ that suit you, but you do have to enter one, accept the license agreement and click ‘Continue’
Once you’re back to the Trailhead Module, click ‘Challenge’ in the index to return to the challenge. Then click Launch your hands-on org to open your new ‘playground.’ You may experience a little delay while the ‘trail-bots’ at Salesforce create the org, if so, just click the ‘Take Me Back’ link that appears and try again. It may help to refresh the module page.
For this challenge, we need to create an app named Garage with a Tab named Vehicles. I’m going to quickly create an app – for the full step-by-step guide, check out the Trailhead!
Now that I have the app created, I need to return to Trailhead and have it verify the challenge. Just click ‘Verify the Challenge’ and I get 500 points and the module is marked as completed.
As you complete the additional modules, usually you can re-use your ‘developer playground’ unless the module tells you otherwise. Projects and superbadges usually need their own playgrounds and as you go on you may need to name or delete your playgrounds. You can do that from the dropdown next to the ‘Launch your playground’ button by clicking the Manage My hands-on orgs link.
By using the Manage my hands-on orgs link you can see your existing playgrounds and edit their labels or disconnect them (if you have more than one an ‘x’ will appear to the right of the pencil icon). Let’s say I want to rename this one to ‘Beginner Admin’ – I can just click the pencil icon, edit the Label and press Save. Now I can choose ‘Beginner Admin’ from the dropdown menu on the ‘Launch your playground’ button.
One last thing, you can see your status, points and badges from your Dashboard, which can be a fun way to track your progress in learning Salesforce and also to encourage a little friendly office competition.
This concludes our ‘walking’ tour of Trailhead. See the links below for a few suggested trailheads for nonprofit users and admins.
360 View of Salesforce for Non Profits
Cradles to Crayons Non Profit User
Follow the story of Cradles to Crayons as they process donations and distribute funds.
Create Contact and Associated Household Account
- Describe the Salesforce Account model
- Describe how the NPSP Household Account model differs from the standard Salesforce Account model
- Explain the difference between a Household account and an Organization account
- Create a new contact and associated Household account in Salesforce
- Create a second contact and create a relationship between contacts
Edit Household and Contact Information
- Describe how Household names and addresses work in the NPSP
- Change a Household address
- Override the default address for a Contact
- Customize Household names and greetings
Create an Organization Account and Affiliations
- Describe the purpose of Organization Accounts, Affiliations and Primary Affiliations
- Explain the difference between a relationship and an affiliation in the NPSP
- Create an Organization and an Affiliation
Create and Manage Donations
- Describe how the NPSP uses Opportunities to track donations
- Create a donation from an individual
- Create a donation from an organization
- Describe how donation “rollups” work in Salesforce
Create Payments and Recurring Donations
- Explain the difference between a payment and a recurring donation in NPSP
- Create payments and recurring donations
Reports and Dashboards
- Explain the difference between a report and dashboard
- Create a custom report type
- Use the drag-and-drop report builder
- Explain the value of using filters, cross filters, and filter logic
- Create a tabular report
- Describe the four report formats: tabular, summary, matrix, and joined
- Create a matrix report
- Use the drag-and-drop dashboard builder
- Explain the difference between report charts and dashboards
- Set up a dynamic dashboard
- Add a report chart to a report
- Add an embedded chart to a record page layout
- Create a dashboard and underlying report