Prison Fellowship International
Restoring prisoners, assisting their families, and reintegrating them into the community
Connecting caseworkers with data
The challenges stemming from inefficient program tracking left Prison Fellowship International (PFI) unable to adequately address client needs. Additionally, connectivity issues further exacerbated these difficulties. To address these issues, PFI sought a solution that connects caseworkers with key stakeholders and enables efficient data management.
Challenges
- Scattered and siloed data
- Connectivity issues
- Inefficient data collecting and reporting
Solutions
- Enable offline data collection
- Integrate TaroWorks and Salesforce
- Introduce automation
Results
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Increasedautomation and organizational efficiency
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Improveddata collection and data management
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Greaterreport accuracy
We hired Fionta to help us design a digital case management solution for our children's program, to be used by staff in low-bandwidth and developing world contexts. Our solution leveraged Program Management Module and the Non Profit Starter Pack, as well as an offline data collection tool they recommended, TaroWorks, for our offline users, and an experience website, for our online users.
Fionta's approach was unique because they flexed to our needs. They adapted solutions to meet our unique circumstances, and were flexible to collaborate with our internal staff on the build. Ultimately, this helped our internal staff understand and own our solution, which means we will be able to maintain it going forward.
Fionta brings expertise and excellence in project management, technical know-how, and an understanding of the unique needs and challenges of nonprofits.
Project highlights
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Automate, connect, and optimize solutions
The integration between TaroWorks and Salesforce streamlined operations, automating workflows and creating transparency in program management.
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Offline data collection
Caseworkers utilize offline data sync while in the field, quickly connecting with the international office and producing more accurate and efficient reports.
Project Summary
To address these needs, PFI required a solution to streamline program management, enhance data collection, and facilitate seamless communication between field workers and the central office. Fíonta implemented a solution that leveraged the Nonprofit Cloud Program Management Module and an offline data collection tool called TaroWorks. These tools enabled the optimization of data collection and management processes.
Outcomes
Caseworkers in remote locations, such as Togo and Malawi, can now collect data offline using conditionalized forms provided by TaroWorks. Once the caseworkers regain internet connectivity, the collected data is automatically synced with Salesforce, PFI’s chosen platform. This offline data collection capability has significantly improved the efficiency and accuracy of data gathering.
Additionally, the integration of Salesforce allows PFI to automate workflows by creating tasks for caseworkers and other staff members, thereby streamlining their operations.
As a result, PFI can now efficiently and accurately report on program data, providing a comprehensive overview of their programs’ impact on restoring prisoners and integrating them into society. The reports generated by this improve data collection and automation span many other areas of the organization, especially in the ability to prove the efficacy of their programs to potential donors.