Salesforce managed services
Our dedicated team of Salesforce Solutions Success Managers (SSMs) specializes in strategic ongoing support, guiding your organization to maximize its investment in Salesforce. The team will work hand in hand with your organization to enhance and customize the system to meet changing business needs, troubleshoot issues, and prepare the technology for upcoming events, accounting audits, giving campaigns, and membership renewal periods.
Our feature-rich complexity-based offerings meet the needs of different organizations with systems of varying complexities to ensure you have the skills to meet and measure key performance indicators, support a productive and happy workforce, and ensure systems remain free of technical debt. No matter the complexities of your system or the kind of support you need, Fíonta Accent has the right team to support your organization.
- Accounting Subledger
- Program Management Module
- Case Management
- Grants Management
- And more!
With access to Apex developers, Marketing Cloud Account Engagement (formerly Pardot) and Marketing Cloud specialists, and Analytics consultants, you will have the extra hands you need to scale your Salesforce environment with your business.
Who we serve with Salesforce managed services
Fíonta is dedicated to understanding and overcoming the unique challenges that mission-driven organizations face with our expertise in Salesforce, UX design, and web development. Our wide variety of services aims to streamline operations, engage supporters, and drive impact for:
Our team comprises both technical experts who are also former nonprofit and association staff members, providing insider knowledge of your organization’s industry-specific pain points and objectives. Using this knowledge, we’ll collaborate with your team to provide customized solutions that enhance your impact.
Fíonta’s Salesforce managed services
Each of our Salesforce managed services includes the following:
- A dedicated team of industry experts with a named point of contact to be your strategic advisor and technical guide.
- A set service level each month, including:
- Proactive solution advisement and alignment with your business goals
- Personalized solution creation and feature development of new capabilities or enhancements to existing capabilities
- Data analytics and marketing guidance, advice, and technical work
- Release and environment management
- Strategic support, including technical and functional direction and advice
- Root cause analysis and workaround assistance
- System documentation
- Continuing education and training
- Data health check and analysis
- Timely access to the resources needed to complete your projects, whether that’s design and user experience support, consultative solution advice, or technical development.
Accent Salesforce Essentials
Essentials provides basic support for less complex Salesforce systems.
With functional consultants as the focused resource, Accent Essentials is the right choice if your organization needs a trusted partner who can provide guidance and support minimal monthly changes or bug fixes. Start with as few as 10 hours per month and increase your time with us in increments of 10 hours.
Accent Salesforce Expansion
Our most popular offering, Accent Expansion, provides the right level of support for most mid-sized organizations.
Accent Expansion grants your organization access to developers and integration support, business analysts for analytics support and guidance, and Pardot and Marketing Cloud support. You’ll work with a dedicated senior consultant with experience managing larger Salesforce environments with multiple clouds. You can purchase services starting at 20 hours per month and going up in increments of 10 hours.
Accent Salesforce Enterprise
Accent Enterprise is ideal for organizations with multiple systems that integrate with Salesforce and an ongoing need for growth and support.
As with our other offerings, you will have a dedicated Solutions Success Manager, a functional consultant, and a named developer (if needed). Additional experts may join the team. For instance, technical architects are necessary to architect significant changes, and database architects would join the team for data integration planning. With a minimum of 40 hours per month, you can increase your investment in increments of 20 hours to ensure your team has the support it needs.
Explore how working with a Salesforce managed services partner will help you get more out of your Salesforce investment. Contact us today!