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Website managed services

Your website reflects who you are as an organization.

Fíonta’s website managed services provide experienced developers specializing in WordPress and Drupal who will ensure your system remains healthy and grows with you. Our team ensures that your site is safe, secure, and functional, and our team will work with you to bring your visions for website growth to life.

Whether you are trying to attract new members or engage existing ones, ensure funders, donors, or partners can access information about your successes, or promote programs and events, your website needs ongoing strategic and technical support. Your website is constantly changing and growing, and you don’t want to be held back by your technology. The Fíonta Accent team ensures that you have the right resources on your team to take your site in the direction it needs to go, growing and changing strategically while retaining architectural integrity and beautiful design.

Accent Web Essentials

Essentials provides basic support for clients who want only regular site maintenance. Conducting monthly and annual maintenance tasks, Fíonta Essentials provides the basics of support that every website needs, plus access to our Service Desk for ad hoc requests. If you need only minimal changes or bug fixes throughout the year but also want to maintain the integrity and safety of your site, Accent Essentials is the right choice.

This offering includes:

  • A 12-month term
  • Monthly website maintenance
  • Access to Fíonta Service Desk with ad hoc support

Drupal sites also include:

  • Annual Drupal major point release update
  • Annual PHP minor point release update

Accent Web Expansion

Our most popular offering, Accent Expansion, supports most mid-sized organizations. With a dedicated lead developer and engagement manager with experience managing larger sites with more complex development needs, Accent Expansion grants your organization access to all the resources you need to keep your site moving forward, including designers, UX consultants, and developers. You can purchase services starting with 20 hours a month, going up in increments of 10. This offering includes:

  • A dedicated team of web development experts with a named technical person as your primary point of contact, who will act as your technical guide as well as an engagement manager to support your strategic vision
  • A set service level each month, including:
    • Personalized solution creation and new feature development
    • Enhancement of existing functionality
    • Release and environment management
    • Strategic support, including technical and functional guidance and advice
    • Managed Hosting Guidance
    • Root Cause Analysis & Workaround Assistance
    • Regular monthly website maintenance
    • Annual PHP minor point release update
    • Annual Drupal major point release update (if relevant)
  • Access to the right resource at the right time for the type of work you need to be delivered, whether it’s design and user experience support, consultative solution advice, or technical development.

Accent Web Enterprise

When your organization has lots of custom development and your team has an ongoing need for significant support, Accent Enterprise is the option. As with our other offerings, you will have a dedicated lead developer and engagement manager. In addition, you will have access to a developer specializing in integrations, ongoing Analytics reporting and consulting, and planned off-hours support.

With a minimum of 40 hours per month, you can increase your investment in increments of 20 hours to ensure your team has the support they need. This offering includes:

  • A dedicated team of web development experts with a named technical person as your primary point of contact to be your technical guide and an engagement manager to support your strategic vision
  • A set service level each month, including:
    • A team with expertise in integrations with CRM and AMS tools
    • Personalized solution creation and new feature development
    • Enhancement of existing functionality
    • Release and environment management
    • Strategic support, including technical and functional guidance and advice
    • Quarterly analytics reporting
    • Off-hours support when needed
    • Managed hosting guidance
    • Root cause analysis and workaround assistance
    • Regular monthly website maintenance
    • Annual PHP minor point release update
    • Annual Drupal major point release update (if relevant)
  • Access to the right resource at the right time for the work you need to be delivered, whether it’s design and user experience support, consultative solution advice, or technical development.

Six reasons why your organization needs a WordPress managed services partner. Download our guide today.