Salesforce launched Nonprofit Cloud in 2023, aiming to provide a specialized, robust solution for nonprofits. It helps nonprofits strengthen their programs, learn and grow using data, and provide personalized experiences.
In 2025, Salesforce renamed Nonprofit Cloud to Agentforce Nonprofit. This reflects the platform’s dedication to integrating its broader suite of agentic AI tools into its products. Nonprofits can now leverage autonomous AI agents that are designed to assist with prospect research, volunteer management, donor support, and more.
If you are a current NPSP user or are thinking about migrating to Agentforce Nonprofit, you may have questions about NPSP’s future and how Agentforce Nonprofit fits into your operations. Our team of experts is here to answer your questions, implement new technology, and optimize your Salesforce instance to meet your specific needs.
Agentforce Nonprofit (Formerly Nonprofit Cloud) FAQ
What Is Salesforce Nonprofit Cloud?
Nonprofit Cloud (NPC), now Agentforce Nonprofit, is a comprehensive solution built on the Salesforce platform designed for nonprofits. It provides customizable applications for case and program management, fundraising and donor management, grantmaking, and more. The platform also features integrated AI agents to assist with nonprofit-specific tasks.
What Is the New Name for Salesforce Nonprofit Cloud?
Salesforce renamed Nonprofit Cloud to Agentforce Nonprofit in 2025, and its overarching solution set for nonprofits is now Agentforce 360 for Nonprofits (formerly Salesforce for Nonprofits). This change highlights the company’s increased focus on its agentic AI platform, Agentforce.
What Is the Difference Between Agentforce Nonprofit and NPSP?
Agentforce Nonprofit is a separate solution from NPSP that expands on existing Salesforce nonprofit technology. While both options offer similar features and functionalities, Agentforce Nonprofit provides access to more Salesforce technology, access to AI agents, greater flexibility, and nonprofit-specific features that enhance user experiences and maximize efficiency.
Pricing will vary significantly depending on organizational needs, complexity, and other factors. Consult a professional technology consultant to obtain a more accurate estimate of pricing for your organization. Additionally, both solutions are eligible for use through the Power of Us program.
What Are the Key Benefits of Using Agentforce Nonprofit?
Agentforce Nonprofit is a comprehensive nonprofit CRM that offers various benefits, including:
- Nonprofit-specific design. Salesforce created Agentforce Nonprofit with nonprofit-specific tasks and workflows in mind, meaning it doesn’t require customization or workarounds to work for your organization. This simplifies both implementation and long-term usage.
- Access to other Salesforce products. Agentforce Nonprofit integrates seamlessly with other tools in the Salesforce ecosystem, enhancing scalability. For example, tools housed in Marketing Cloud can help you personalize communications to engage and retain more donors.
- Consistent updates from Salesforce. Salesforce offers Spring, Summer, and Winter release updates each year. These releases are broad and aim to enhance your solution’s performance, whether that involves strengthening security, introducing new features, or resolving bugs.
- Flexibility and customization options. While customization isn’t required to ensure Agentforce Nonprofit can manage nonprofit-specific data and activities, users can tailor the solution to their needs. Customize reports and dashboards, add custom objects, set up automations, and more.
- Out-of-the-box AI agents. Agentforce Nonprofit now offers AI agents specially designed to support fundraising, program management, volunteer management, and donor support. These agents are able to take over routine administrative tasks, saving nonprofit staff hours of time and allowing them to focus more on mission-critical work and relationship building.
Salesforce is a well-established software provider with thousands of influential users across the for-profit and nonprofit sectors, providing it with the resources necessary to make substantial, strategic investments. Because the system is cloud-based, all users can benefit from its high standards and ongoing investment in the platform.
Considerations for Choosing Your Salesforce for Nonprofits Solution
Salesforce NPSP is a stable and extensible platform for a community of over 40,000 organizations. If your nonprofit currently uses NPSP, rest assured that:
- NPC does not indicate end-of-life or support from Salesforce.
- NPSP licenses will still be available to new and existing customers.
- Organizations currently using NPSP can move to NPC, but are not required to.
Agentforce Nonprofit will receive significant investment from Salesforce. This shift in focus will transform Agentforce Nonprofit into a strategic asset for nonprofits, enabling them to leverage beneficial features beyond just Agentforce Nonprofit. For example, organizations can seamlessly leverage the tools included in other industry clouds, like Financial Service Cloud, Health Cloud, and others.
Agentforce Nonprofit adds more functionality and flexibility to Salesforce’s already well-resourced product portfolio. If your organization plans to switch to NPC, please note that moving to Agentforce Nonprofit is a reimplementation rather than an upgrade. Contact the Fíonta team to strategically navigate the implementation process, safely migrate data, and customize NPC to your unique needs.
What Does Salesforce Nonprofit Cloud Do?
Nonprofit Cloud will see the expansion of new tools and functionalities via release updates like any other Salesforce solution, but its core capabilities include:
AI Tools
Salesforce also offers Agentforce, an AI solution powered by autonomous AI agents that can respond to donors’ questions, manage volunteers, organize data, and more. While organizations can build their own agents from scratch, Salesforce offers four pre-configured agents nonprofits can start using immediately. These agents assist with:
- Prospect research: This automates high-value donor research directly from Slack. Your fundraising team can easily prepare for meetings with potential major donors rather than spending hours on manual research.
- Participant management: This agent summarizes the beneficiaries’ background, services they have received, and overall history with the organization. This helps program or case managers take notes, set new goals, and more based on participant data.
- Volunteer management: Volunteer coordinators can quickly and easily identify unfilled shifts and match volunteers to the best opportunities for their needs and schedules. With this agent, your team won’t have to manually match volunteers based on various data points like availability, interests, etc.
- Donor support: This agent can quickly reply to key donor questions and enable self-service for donors. When an AI agent can take on basic donor questions, you’ll have more time to engage in more meaningful conversations.
Agentforce Nonprofit also integrates with the Einstein 1 platform to provide various AI-powered tools and functions. For example, leverage the tool to produce predictive insights about donor behaviors, such as the likelihood a supporter will upgrade or become a recurring donor.
Fundraising and Donor Management
Manage all of your nonprofit’s fundraising efforts, from broad annual campaigns to individual major donors and prospects, with this module. Staff can record various gift types, including recurring gifts and pledged donations. Build out detailed donor profiles for seamless, personalized communications.
Program and Case Management
Maintain detailed records about your organization’s programs and service delivery. Plan programming, track impact, and allow caseworkers to create comprehensive participant profiles. And with the participant management agents, caseworkers will have to perform significantly less manual data entry and analysis, helping them focus more on building relationships and delivering comprehensive support.
Impact and Outcome Management
Track progress toward your goals and measure your nonprofit’s impact. Adjust your approach as needed, and collect feedback from program participants with an integrated assessment tool. Additionally, AI-powered data analysis tools allow you to continuously measure impact and adjust strategies to achieve better outcomes.
Grantmaking and Fund Management
Foundations can find all of the tools needed to oversee grant applications, disburse funds, track grantees’ impact and progress, and drive efficient processes for staff and applicants. AI tools help streamline these processes by verifying nonprofit compliance, tracking grantee progress, and assisting with grant proposal review.
Highlights of the 40+ Common Components
Because Agentforce Nonprofit is built directly on the Salesforce platform, it provides the option to use other Salesforce tools. For example, nonprofits can leverage more than 40 industry Common Components.
Salesforce Common Components are products available outside of just one Industry Cloud or across multiple Clouds outside of Industries. Using Agentforce Nonprofit, organizations can access Common Components such as:
- Actionable Relationship Center (ARC): This tool enhances the NPSP Relationship Viewer user interface by allowing you to customize related objects and records, display them graphically, and take action directly from the Lightning Record Page. A prebuilt user interface does not limit you and can leverage ARC for use cases outside the traditional relationship map.
- Life events and milestone tracking: These features allow users to capture and visualize supporters’ entire journeys with your organization. Moving forward, program and case management, tracking life events, interactions with case workers, attendance, and benefits will be combined into a single, easy-to-digest visualization.
- Omnistudio: NPC OmniStudio is available for nonprofits. OmniStudio’s digital engagement suite simplifies and accelerates digital transformation, making your Salesforce solution agile and flexible. With OmniStudio’s drag-and-drop configuration capabilities, nonprofits can create prebuilt, guided experiences using clicks rather than custom code. Think of OmniStudio as a sibling to Salesforce Flow. When paired with the Action Launcher, another standard industry solution, end-users can leverage OmniStudio and Flow to interact with Salesforce data and take multiple actions from a single location.
Now a Salesforce Industry Cloud
Salesforce services various industries through industry-specific Clouds, including Financial Services Cloud, Health Cloud, Manufacturing Cloud, and Education Cloud.
These Clouds are built on a common core Industry Data Model, meaning NPC can now utilize pre-built objects and components from other industry clouds. Organizations using Agentforce Nonprofit will have access to all tools and resources from Salesforce Industry Clouds. At the same time, Salesforce is focused on innovating the data model and making it available for all industries.
What Should Nonprofit Success Pack Users Do?
NPSP and Education Data Architecture (EDA) have been managed packages. Managed packages, such as apps, are installed on top of the Salesforce platform. This architecture enables nonprofits using NPSP, Project Management Module, Outbound Funds, and Grants Management to leverage new Salesforce releases. However, these solutions are not core products.
Agentforce Nonprofit is a core product built within the Salesforce platform, which means it provides access to the features and functionality of both Sales (Leads/Opportunities/Campaigns +) and Service (Cases +). It has a standard Industry Data Model, including Person Accounts, Interaction Summaries, and the Party Relationship Model.
Additionally, current and future Agentforce Nonprofit customers will be able to access new tools and features they haven’t been able to use previously. For example, components of common software used across industries are fully integrated and built into the platform for ease of use.
While Agentforce Nonprofit is the more robust option, each nonprofit has unique needs and circumstances. Work with Fíonta’s Salesforce consultants to determine your organization’s next steps and receive assistance with implementing and optimizing your technology.
Next Steps for Moving Forward With Agentforce Nonprofit
If your nonprofit is using Salesforce for the first time, this new offering will allow it to take its engagement and mission to the next level. Agentforce Nonprofit provides the best Salesforce offers, future innovations, and features.
For existing Salesforce customers, Fíonta will continue to be your trusted partner to determine the best path forward for your organization.