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Many nonprofit organizations rely on contact centers to support mission-critical activities like donor outreach, helplines and crisis centers, voter registration, among other important services. Many technology solutions exist for organizations looking to satisfy their call center needs internally, while outsourcing is an option for organizations that choose to use an outside or external party. Note […]

Dan began his career working in the public safety sector working with police, fire and EMS response systems. He then moved over to the nonprofit sector where he has been for over 15 years. Working in data migrations, he has worked with a range of very small arts & cultural organizations to large universities and […]

Welcome to a new email series from Fíonta called All About…Salesforce. I’ll be sharing resources, tools, and tips about Nonprofit Cloud and the Nonprofit Success Pack (NPSP), as well as other Clouds in the Salesforce ecosystem like Community Cloud and Service Cloud. This monthly email will go out the third week of each month. I want […]

Everyone’s getting a taste of online learning these days because it’s the only option during the pandemic. This virtual transformation has given associations the opportunity to rethink their educational offerings and the technology that supports those programs. Associations that integrate their learning management system (LMS) with their CRM, such as Salesforce, are coming out ahead. […]

Pardot comes with three native connectors to webinar products – GoTo Webinar, ReadyTalk, and Webex. If your organization uses one of those products then it’s a simple process to connect the two tools. Once connected, you can create Pardot forms for webinar registrations, score prospects based on registrations and attendance, create new prospects based on registration, […]

Chelsea started her career at Accenture and continued it at World Vision where she had her first exposure to Salesforce. She fell in love! After the initial Salesforce implementation at World Vision, she was ready to take the next step in her Salesforce career. She is a certified Salesforce Nonprofit Cloud Consultant, Community Cloud Consultant, […]

Never one to stifle excitement, Featured Fíontan editor (Karin Tracy) said Yes when asked by Lawson Condrey and Jordan Berger if they could interview each other for a special edition of Featured Fíontan(s). There are no editor’s notes in this episode because Lawson and Jordan provided plenty of commentary throughout. Enjoy! What brought Jordan to […]

Georgie! You’re our first non-human interview. Tell us how many years (dog and human) you’ve been a part of the Fíonta family. Thank you so much for having me as the first non-human interviewee! It’s a real honor!! I’ve been part of the Fíonta family for almost five years (36 dog years!) – since I […]

Chava is a senior Salesforce consultant at Fíonta, managing Salesforce implementation and optimization projects for nonprofit clients. Chava has worked in the nonprofit sector for over 15 years in several capacities (from community organizer to operations director to consultant). She is committed to supporting the work of mission-driven social impact organizations by leveraging technology to […]

Overview Learn technology innovation applicable to nonprofits and associations and gain a perspective on what kinds of technological innovations of specific interest may be arriving and their relevance to associations and other nonprofits. Spark your imagination on how organizations’ operations might be dramatically altered by advances in technology. This entertaining presentation provides perspective on the […]