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How this nonprofit increased donations after switching to Salesforce
This blog was originally published by Salesforce.org on March 23, 2022 PFLAG is the first and largest national chapter-based organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their parents and families, and allies. PFLAG works to empower individuals to be proud of their identity. We uphold our vision by providing peer-to-peer support, educating people on the […]
Ensuring adoption: User experience and change management
“Change management is essential for launches of new or redesigned internal sites or tools. Informing employees about coming changes goes a long way to easing acceptance of new designs. Preparing users can be as simple as sharing early wireframes or previews of the new designs or keeping them up to date with intranet team’s progress. […]
Is your association ready to meet the expectations of Generation N?
You, me, and every other reader of this blog are part of Generation N – Generation Novel, named after the novel Coronavirus, which is not defined by age. Gen N is a cross-generational consumer segment defined by similar digital behaviors, preferences, and expectations. The author of the Gen N concept, Brian Solis, global innovation evangelist for […]
CRM Analytics: Behold the awesomeness
Data-driven decision-making is important when it comes to raising funds and retaining donors, but data analysis can be difficult for development staff. We all know that the data extraction > Excel > pivot table > data normalization > graphing process can be time-consuming and imperfect. What if there was a better answer? Watch Fíonta’s presentation […]
All About...Salesforce: March 2022
Spring was supposed to be around the corner but we just got walloped by a good eight-inch dump of snow this past weekend. It correlated well with the daylight savings time change because my weekend was spent largely lounging around and staying warm inside. This month’s email includes some details around the new Nonprofit Cloud […]
Let's talk about Outbound Funds!
Salesforce introduced its Outbound Funds Module (OFM) in 2020, and since then, we have implemented this free tool for many organizations to manage outgoing grants and awards. But how do you know if OFM might be suitable for your organization? And what precisely can you do with it? Join Fíonta for an on-demand, hour-long webinar […]
Reduce member churn with predictive analytics
In an ideal world, association members would remain highly engaged and renew every year. Unfortunately, that’s not usually how it goes. How can we find those at-risk members to take action leading up to renewal? How can we understand the tendencies and motivations of those who renew and those who lapse? Analytics and data science […]
Salesforce for associations
More than ever before, associations are being challenged to do things differently. Changing demographics, competing forces, the ongoing public health crisis, and a change in the way members expect benefits and services to be delivered are all creating pressure on association leadership and staff to retain and gain members. At the same time, many legacy […]
Fonteva: Financial reconciliation
Thanks for staying with me. This might be the most important topic I cover in this series – Reconciliation. Reconciliation can be challenging, but if you do it often enough, you will sail through your audits easily because you will know that the transaction entries created by Fonteva match ledgers in your financial system. Fíonta […]
Sharing stories throughout Black History Month
Every day this month, Fíontan Cody Hamilton, has been sharing biographies, articles, and history in Slack to honor and celebrate Black achievements and stories. Below is an outline with external links for more information. Please share and amplify these resources with your network! Arts and culture Alvin Ailey – Ailey began his life in deep […]