Managed Services

About Accent

A successful Salesforce implementation or website launch marks a significant stride towards greater efficiency, improved supporter engagement, and increased volunteer efforts, amongst other mission-critical business cases. Yet, the journey doesn’t end there. Investing in managed services is the pivotal next step to harness the power of these solutions and support ongoing and future initiatives.

Salesforce Managed Services

As your organization grows, your Salesforce environment should grow, too. Our dedicated team of Salesforce Solutions Success Managers will work hand in hand with your organization to enhance the system to meet your changing business needs, troubleshoot issues as they arise, and prepare your technology for upcoming events, accounting audits, or membership renewal periods.

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Fonteva Managed Services

When you purchase Fonteva, you buy a robust association management software (AMS) that constantly improves. As such, Fonteva requires an ongoing investment to ensure you are making the most out of the latest versions. Fonteva managed services give you the proper support to stay up to date as you go through membership renewal periods and host impactful events.

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Website Managed Services

Your website reflects who you are as an organization. Fíonta’s website managed services provide experienced developers specializing in WordPress and Drupal who will ensure your system remains healthy and grows with you. Our team ensures that your site is safe, secure, and functional, and we work with you to bring your visions for growth to life.

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Nimble AMS Managed Services

Nimble AMS is built natively on the Salesforce platform, providing a powerful solution for associations to seamlessly manage their members, plan events, and more. Nimble AMS also receives regular updates that allow associations to leverage new capabilities and adapt to changing needs. Nimble AMS managed services by Fíonta offers ongoing support to help you navigate these updates, effectively maintain and leverage the solution, and promote growth.

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Recent projects

Association

Rebuilding Backend Systems for Scale and Speed

The Academy of Managed Care Pharmacy (AMCP) represents a diverse membership of pharmacists, healthcare practitioners, and students, all working toward improving patient outcomes and managing medication therapies for nearly 300 million Americans. To keep pace with growing digital demands and evolving user expectations, AMCP partnered with Fíonta to modernize its website infrastructure. The result is a faster, more scalable, and easier-to-manage platform that supports the organization’s mission and long-term digital strategy.
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Association

Aligning People, Processes, and Platforms

Health-ISAC offers a trusted community for health sector stakeholders to share physical and cyber threat intelligence, best practices, and resources. As the organization grew in reach and complexity, it faced persistent technical challenges and needed to improve staff workflows, member engagement, and event processes. Health-ISAC partnered with Fíonta to assess and refine its existing Fonteva and Salesforce implementation. The goal was to resolve legacy issues, reduce manual processes, and make better use of the tools already in place.
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Nonprofit

Supporting Immigrants Rising Through a Pivotal Transition

Helping a mission-driven organization prepare for independence with a sustainable grants management solution Immigrants Rising empowers undocumented young people in the United States to achieve educational and career goals through personal, institutional, and policy transformation. In 2024, the organization began transitioning from being a fiscally-sponsored project of Community Initiatives to becoming an independent 501(c)(3) nonprofit. This transition required Immigrants Rising to build internal systems and processes that its fiscal sponsor had previously managed. One critical area of focus was inbound grant tracking, which had been handled entirely in Excel spreadsheets and now needed to be centralized, reportable, and scalable.
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What our clients are saying

We had a hard deadline for the implementation of Pardot. Fíonta designed a plan that met our needs and timeline. It was a team effort, but we launched on-time with a small amount of budget left-over for additional services. United Soccer Coaches
Implementing Salesforce and Marketing Cloud Account Engagement (formerly Pardot) was a game-changer. Customers can now place initial orders and renew easily online, and automated reminders have increased our renewal rates while allowing staff to focus on higher-value tasks. Mobile Beacon
Not having an in-house Salesforce Administrator can have its challenges, but Fíonta provides the guidance and support we need to meet our goals effectively while seeking continuous process improvement. Even when budgets are tight, this is one line item I will always fight for. Thurgood Marshall College Fund
The folks at Fíonta patiently guided us through the tedious process of transferring our data from Blackbaud to Salesforce. They were and are always available to answer questions and come up with creative solutions to our particular needs. PFLAG National
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Fionta has been fantastic to work with. We had difficult individuals on our end who complicated the project, but every step of the way Fionta was accommodating and helpful to make sure we were all happy with the finished product. Genesys Works
We were completely unfamiliar with Salesforce and how we could fully utilize it. The team was instrumental in keeping the project on track by providing a full scope of work, making suggestions, timely budget updates, addressing any questions, and providing solutions to issues or training when necessary. AIDS Vaccine Advocacy Coalition