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Managed services

About Accent

A successful Salesforce implementation or website launch marks a significant stride towards greater efficiency, improved supporter engagement, and increased volunteer efforts, amongst other mission-critical business cases. Yet, the journey doesn’t end there. Investing in managed services is the pivotal next step to harness the power of these solutions and support ongoing and future initiatives.

Salesforce managed services

As your organization grows, your Salesforce environment should grow, too. Our dedicated team of Salesforce Solutions Success Managers will work hand in hand with your organization to enhance the system to meet your changing business needs, troubleshoot issues as they arise, and prepare your technology for upcoming events, accounting audits, or membership renewal periods.

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Fonteva managed services

When you purchase Fonteva or Nimble, you buy a robust association management software (AMS) that constantly improves. As such, Fonteva and Nimble require an ongoing investment to ensure you are making the most out of the latest versions. Fonteva and Nimble managed services give you the proper support to stay up to date as you go through membership renewal periods and host impactful events.

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Website managed services

Your website reflects who you are as an organization. Fíonta’s website managed services provide experienced developers specializing in WordPress and Drupal who will ensure your system remains healthy and grows with you. Our team ensures that your site is safe, secure, and functional, and we work with you to bring your visions for growth to life.

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Recent projects

ISSA
Association

Transforming ISSA’s digital experience

Seamless Member Portal Integration The International Sanitary Supply Association (ISSA) is the leading trade association for the cleaning industry worldwide. With over 10,500 members spanning more than 80 countries, ISSA provides essential industry knowledge, standards, and advocacy that helps its members build successful cleaning businesses. To enhance their digital presence and member experience, ISSA sought to implement a robust Fonteva member portal that would seamlessly integrate with their existing website while providing enhanced functionality and a cohesive user experience for their global membership base.
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Nonprofit

Streamlining operations to better serve families

Ronald McDonald House of the Triangle (RMHC Triangle) is a new chapter that combines Durham and Chapel Hill, North Carolina. RMHC Triangle is building a foundation for sustained growth in the future. In 2023, both chapters merged, doubling to become the 8th largest Ronald McDonald House organization in the United States. They offer a comforting home away from home and a community of support for seriously ill children and their families, built with love. The recent merger between chapters emphasized the need to streamline and unify procedures and the tools used to serve the community, which prompted migrating from Exceed Premier and Raiser’s Edge to Salesforce Nonprofit Success Pack (NPSP). The new organization would need a rock-solid foundation to support future program growth.
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Nonprofit

Creating a safe place for members to heal and support one another

Alliance for Safety and Justice is building a future in which all communities are “Just Safe.” It is a multi-state advocacy organization that combines smart policy reform with organizing and representing survivors, people with old records, and the organizations that serve them. ASJ contracted with Fíonta to build an Experience Cloud portal catering to two of its core programs: Crime Survivors for Safety (CSSJ) and TimeDone. These initiatives offer assistance and community to both crime survivors and people with old records. The primary objective was to establish a secure, authenticated online platform, enabling program members to interact, support one another, and engage with program services to influence local, state, and national policies. Visit website
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What our clients are saying

The implementation of Salesforce NPSP and Pardot has moved OMRF forward to the present and prepared us for the future, so that we are more competitive for scarce donation dollars. This important step has enabled OMRF to improve our communications with long-time and new supporters and donors. Oklahoma Medical Research Foundation
I have worked with Fíonta for close to a decade. Each team member I have interacted with is knowledgeable, an expert, and patient. Most importantly, they work to understand our mission, vision, and programming needs. I admire how everyone we have ever worked with strives to understand our organization, what we do, and what we provide, and helps us find solutions that fit our budget. Partnership for Children of Cumberland County
We had unique and complex challenges that they were able to provide solutions for, which greatly improved our efficiencies. They kept us well-informed on deliverables, budgets, and time frames, so we were never surprised. Otto Bremer Trust
Fíonta was brought on to help with a daunting and ambitious project: creating a cutting-edge and text-based Salesforce solution that helps bring fair access to justice for marginalized immigrants. In mere weeks, we succeeded in spite of all the unforeseen challenges blazing a new trail towards equitable justice for all. Mobile Pathways
I wanted to wait until we presented the website to senior staff to get back to you. We presented on Wednesday and the site received excellent reviews!! Everyone is really excited  to get started using this as a tool. Energy Efficiency for All
Like Mobile Pathways, Fionta believes in the power of technology to change lives. Their nimble Salesforce experts built Hola Asistente alongside our team, which uses Salesforce and Twilio texting to help marginalized immigrants access justice on their phones. Nothing is more inspirational than working alongside expert partners who are dedicated to making a difference in the lives of so many people. Mobile Pathways